Thursday, March 7, 2019

google business

google business


Here’s how to opt-out your business from automated Google Duplex calls - 9to5Google

Posted: 06 Mar 2019 10:54 AM PST

If you run a business in the United States, you might start getting some automated calls from Google users starting this week to reserve tables or appointments. That comes from the creepily-accurate Google Duplex technology. If you'd prefer your customers not to use this new feature, here's how to opt-out from Google Duplex calls from the Assistant.

The best gifts for Android users

How to opt-out from Google Duplex Assistant Calls

  1. Tell Google directly
  2. Turn off 'Google Assistant Calls' in Google My Business

Google Duplex, at the start, only works with reserving a table at local restaurants. However, Google's eventual goal is to have this technology available for everything from booking a hair appointment to car maintenance. If your business does choose to opt-out from that technology, here's how to do it.

Note: Do keep in mind that, by disabling calls from Duplex, your customers will not be able to reach you using the Google Assistant on their devices.

1. Tell Google directly

The first option to turn off Google Duplex calls from including your business is to tell Google directly that you don't want them. When a Duplex-powered call comes in from the Assistant, you can simply ask to stop the incoming calls. Two examples of how to do so are listed below, directly from Google itself.

  • "Please remove my business from your list."
  • "Please stop calling my business"

2. Turn off 'Google Assistant Calls'

The other option for disabling Google Duplex calls at your location is to turn the setting off in your My Business settings. Google's dashboard for your business's online presence offers an easy option to turn off the functionality. As long as your business is verified, simply click Info from the menu, then uncheck the box which is labeled Accept Google Assistant calls. Google itself may still call you, but you won't get Duplex calls.

More on Google Duplex:


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Google Adds New 'Offers' Section to Google Business Profiles - Social Media Today

Posted: 04 Mar 2019 10:17 PM PST

As its failed social platform heads into its final days, Google continues to add more ways for brands to control how their businesses appear in search results, including curated product detail listings, business posts, and now, a new section for special offers, right within your Google listing.

Google offers example

As you can see, the new 'offers' showcase will enable brands to add special deals into their Google results. Once a user clicks through to your Google Business profile - which they can do both from search and within Google Maps - they'll be able to scan through your current specials, which will help attract more customers - particularly, you would expect, via local search.

Businesses are able to add offers via the Google My Business app - as explained by Google:

"When creating a post in the Google My Business App, you'll see an option to categorize it as an offer. From there, you can tailor the details to your specific needs. An offer can include a description of the promotion, a coupon code or any terms and conditions useful to your audience. You can surface up to 10 unique offers in the carousel, providing a list of choices."

Google offers creation process

As noted, the addition is the latest in a range of updates from Google which aim to provide more ways for businesses to control their Google listings, and utilize Google search as a business discovery tool. Many of these additions provide 'social-like' functions, including the capacity to post business updates, and now showcase offers - which makes sense. Rather than trying to compete with social platforms, Google looks to be shifting its focus towards its strengths, and capitalizing on where it can win out, as opposed to fending off competition.

For a great many businesses, Google search remains the key driver of website traffic, and is the key discovery tool for their services. As such, providing more ways for brands to refine and improve their search listings may be a better avenue for continued growth of Google's tools. Essentially, Google doesn't need to beat Facebook and other social platforms to maintain its lead in this respect, but it can improve its focus for similar queries through these new Google search tools. 

Either way, it's a relevant consideration for your business - if you haven't downloaded the Google My Business app and updated your listings as yet, it's definitely worth doing so.

Google My Business workshop at Marshall | Business News - Terre Haute Tribune Star

Posted: 06 Mar 2019 02:00 PM PST

The Marshall Chamber of Commerce will host a Google workshop on Google My Business at 11 a.m. CDT on Wednesday in the Marshall Public Library, 612 Archer Ave, Marshall, Ill.

The workshop is designed for anyone interested in Explore Google My Business, a free tool for local businesses who want to connect with customers on Google search and maps. Participants will get hands-on help creating or updating their listing. Attendees are asked to bring a laptop or iPad for the hands-on portion.

The session will show how to:

• Create or claim their Google My Business listing

• Manage their business info across Google Search and Maps

• Use Google My Business to connect with potential customers

Cost is free for members of the Marshall Area Chamber of Commerce and $5 a person for nonmembers. Free resources, materials and snacks will be provided. 

For reservations visit marshallilchamber.com/events or call 217-826-2034.

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